FAQ

How does Armoire work?

+ How do I get my clothes?

After you fill out your style profile, we'll recommend ten to fifteen items of clothes to rent. If you aren't 100% happy with the items, swap out with ones that are more your style. We'll ship the final four, which you can return anytime in a prepaid shipping bag. We'll send you a new case as soon as you return the four you have. Feel free to cancel any time.

+ What types of clothes will I receive?

From blouses to jumpsuits, dresses to denim, we have you covered. We carry a variety of clothes to keep up with your busy and ever-changing schedule. The items in our inventory are hand selected from the top designers you recognize, as well as the independent designers we love. All our clothes are completely clean and feel like new.

+ How many items will I receive?

There are four items in each case.

+ HOW DO I GET NEW CLOTHES?

Submit your feedback on your current items so that we can create a new virtual closet for you. After you've selected your new items to rent, send back your current items in the prepaid return bag, and we'll ship your new case for you to enjoy.

+ How long can I keep my 4 items?

As long as you like! As long as you’re a subscribed customer, you can keep them for as long as you want.

+ CAN I PURCHASE AN ITEM?

Yes! We're always excited to hear that you love an item as much as we do. To purchase an item just got to your account page at app.armoire.style and click the "Buy Now" button below the one(s) you want. Discounts, if any, are subject to change in amount and availability.

+ How do I know the clothes will fit my body?

Based on the information you provide on your Style Profile, our stylist selects a closet of items for you that will work for your body/preferences. As you rent more items and give feedback, the automated component of the curation process will select like brands, sizes and silhouettes that will work best for you! All selections will then be reviewed and tweaked by a stylist and sent to you to choose your favorites.

+ WHAT HAPPENS IF I DAMAGE OR LOSE AN ITEM?

Regular wear and tear is included in your monthly subscription. Irreplaceable damage, lost items, and theft aren't included. In those cases, you'll be charged 80% of the retail price.

Billing

+ HOW DOES PAYMENT WORK?

After you select the items in your first virtual closet, you can go into your 'Account' page and select subscribe to add your payment information. Once your billing information is submitted, we can ship your first case. Service will auto-renew unless you cancel before your next box ships. You can cancel your month to month subscription at any time.

+ Can I really cancel at any time?

Indeed! There are no hidden contracts or tricks. If you need to pause at any time simply sign into your account and unsubscribe so you will not be charged for the next month. As long as we receive your rented items back during your rental period, you will not be charged.

The little things

+ Will the dresses need to be pressed upon arrival?

We do our best to ensure your clothes arrive wrinkle-free. Each piece is steamed and pressed before packaging. If you receive an item with slight creases, please try steaming the garment on low heat or contact us for advice.

+ Do you guarantee shipping?

While in most instances, it takes 2-3 business days for our items to ship, we cannot guarantee that your items will ship to you on a certain date.

+ Why do you use USPS?

Believe it or not, the USPS is faster and less expensive than UPS and FedEx for small packages. While this method has its limitations (no package redirects, for example), it enables us to get you your packages faster and more economically than all other alternatives.

+ Do you ship internationally?

No, at this time we only ship within the US.

+ Do I need to pay for shipping?

No, the shipping to you and return to us is paid for by Armoire.

+ Do you ship over the weekend?

Our team is in the office Monday - Friday making sure you have everything you need. As a small but mighty team, we empower our employees to spend the weekends with their families, take a much-needed yoga class or enjoy that glass of wine with friends.

The good stuff

+ How can I get a job at Armoire?

We'd love to hear from you. Email us your interests and resume to [email protected]

+ Tell me about the incentives around referring my friends to Amoire?

Once you join Armoire as a customer, you will receive $25 for any friend you refer that becomes a customer. You can use this credit towards a future's month subscription or the purchase of a favorite item.